Clothing Care
Cleaning Services
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020 8617 0631
423 Roman Rd, Bow, London E3 5QS, UK
Opening Hours:Monday: 9:00 AM – 6:00 PMTuesday: 9:00 AM – 6:00 PMWednesday: 9:00 AM – 6:00 PMThursday: 9:00 AM – 6:00 PMFriday: 9:00 AM – 6:00 PMSaturday: 9:00 AM – 6:00 PMSunday: Closed
Area Served:Within 4 miles (6.4km) of 423 Roman Rd, Bow, London E3 5QS, UKGet more exposure
Google Rating: 2.6 out of 5 stars (24 total ratings)
Madison Duffy1 StarThey lost my bag that I left for a zip repair .
It has almost been a year and management have yet to call us back regarding the lost bag. No compensation . Zero customer service from management . I would not recommend this shop if you want your item back
We have complained over twenty times and have yet to be phoned back .....Friday 28th April 2023
Elliot Fortune1 StarAbsolutely appalling service. Took a smart coat in to have it repaired (a clean seam rip and very small hole on the cuff) and was upsold a cleaning. When the coat came back, it had a very obvious new hole with a snag on the front panel. The coat had gone out for the original repairs, been sent back to the shop without cleaning due to the tailor saying it would be unwise as the hole on the cuff appeared to be moth damage. The shop manager did not consult me before sending the coat back out to be cleaned, telling their team it would be fine. It was put through a cleaning process and returned to me, a week late and damaged.
When I complained and asked for a refund on the cleaning, one of the managers assured me it would be sent back to the tailor for a repair free of charge. However, on receiving the coat today (it is now nearly a month since I first dropped it off), I can see that the "repair" was merely filling the holes with thread. It is very visible and extremely shabby looking. I will have to take it for actual professional repairs as this place is anything but. I will never return, and have warned off everyone I know locally as this experience has been terrible. I am now out over £30 for the "service" of having my smartest coat ruined.Monday 28th February 2022
Maryam Z4 StarHave been here a few times to take my partners clothing for dry cleaning. Friendly staff and have been generally satisfied with their service. Only issue is that you have to pay before the service as that is the only way a ticket gets printed for your clothes. this is a bit inconvenient for me but I'm sure that's not a massive issue for everyone. Clothes are ready when they say it will be, so that's another positive.Wednesday 15th September 2021
Elodie Foko1 StarDeposited my boyfriend's suit on a Friday and specified that we had a wedding on the Wednesday morning outside of London. We have been assured that the suit would be ready by Tuesday evening and alerted by a text message. Tuesday we haven't received any text messages and assumed it wasn't ready. We went to the shop at 10am which is when the shop opens and waited 20min and still no one was there and no one was answering the phone. In the end we were late to the wedding and my boyfriend didn't have the suit he needed. I will never use this shop again and would highly advise people to not use it if you have a tight dead line as they are not reliable.Friday 3rd September 2021
Cat Painter1 StarI strongly recommend not using this dry cleaners. I have had many issues with them; over pressing 3 expensive designer shirts...the damage is irreversible and they cannot be replaced. They have also used safety pins to attach a silk skirt to a hanger which has left pulls and holes along the top which will only get worse the more I wear it...again ruined and irreplaceable. None of the staff know anything about your order if you ask and the number on the website doesn't work. Moreover there is no email address to complain too. Overall a useless and damaging service with no chance of a refund. Do not use them!Saturday 19th October 2019